2750 Buford Highway suite 750 150, Duluth, GA, USA

404-858-5031

404-858-5031

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Client Service Policies

Policy # 1 - Business Hours & Project Processing Policy

GDA Enterprises, LLC accepts online inquiries, consultation bookings, package purchases, project intake submissions, and support requests 24 hours a day, 7 days a week.

Online availability does not constitute 24-hour business operations or support. Client communication, project processing, production work, revisions, approvals, consultations, and support are handled during GDA Enterprises' established business operating hours.


BUSINESS OPERATING HOURS

Monday–Thursday: 8:00 AM–6:00 PM ET
Friday: 8:00 AM–12:00 PM ET
Saturday–Sunday: Closed

Business hours exclude major holidays, scheduled company closures, and other dates communicated to affected clients in advance.  Work outside normal business hours is available only when specifically approved by GDA Enterprises as part of an eligible Rush or Weekend Rush Service.


PROJECT START TIMES

Purchasing a package, submitting payment, completing a booking, or submitting a project request does not automatically begin the project's stated turnaround time.

A project becomes Project Ready when all requirements necessary for GDA Enterprises to begin production have been completed, including:

  • Required payment or deposit has been received
  • Required intake forms have been completed
  • Requested content, images, branding materials, credentials, approvals, and other required project assets have been received
  • The agreed project scope has been confirmed
  • The project has been placed on GDA Enterprises' production schedule

The project's stated turnaround time begins from the confirmed Project Ready Date, not the original purchase or payment date.

Purchases, intake submissions, files, approvals, revision requests, and other project materials received outside normal business hours will be reviewed beginning on the next available business day.

Delays in receiving required information, materials, access, feedback, or approvals from the client may delay the Project Ready Date or extend the project's delivery timeline.


RUSH & WEEKEND RUSH SERVICES

Rush and Weekend Rush Services provide priority scheduling when operational capacity permits. These services do not guarantee immediate project commencement, same-hour service, overnight availability, or 24-hour live support.

Weekend Rush Services must be approved by GDA Enterprises in advance and purchased no later than 8:00 AM ET on Friday of the requested weekend.

Rush availability is determined by project scope, existing production commitments, required resources, and operational capacity. Payment of a Rush Service fee does not waive the client's responsibility to provide all required project materials, information, approvals, or access necessary to begin and complete the work.

GDA Enterprises, LLC reserves the right to accept or decline Rush and Weekend Rush requests based on project requirements and available capacity.


PRODUCTION SCHEDULING

GDA Enterprises manages its production schedule according to project scope, operational capacity, existing client commitments, and the order in which projects become Project Ready.

Estimated turnaround times represent the anticipated production period for a Project Ready engagement and may be affected by client-requested changes, delayed feedback or approvals, expanded scope, third-party platform issues, or circumstances outside GDA Enterprises' reasonable control.

GDA Enterprises will communicate material changes to an active project's anticipated delivery timeline when appropriate.

Policy # 2 - Payment Policies

GDA Enterprises, LLC is committed to providing clear and transparent payment expectations for all consulting, project-based, subscription, and entrepreneur development services.

Payment terms may vary by service and will be communicated at the time of purchase, booking, proposal, or service agreement.


PROJECT DEPOSITS & PAYMENTS

All project deposits are non-refundable unless otherwise stated in writing by GDA Enterprises, LLC.

A deposit reserves production capacity and allows GDA Enterprises to begin the project intake and scheduling process. Payment of a deposit does not, by itself, establish the project's official start date. Project timelines begin once the requirements outlined in the Business Hours & Project Processing Policy have been satisfied and the project is designated Project Ready.

For projects requiring a remaining balance:

  • Required deposits must be received before the project is scheduled for production.
  • Remaining balances must be paid according to the payment schedule established for the project.
  • Full payment must be received before final website launch, transfer, publication, delivery of final project files, or completion of applicable implementation services unless otherwise agreed in writing.


CONSULTATIONS, COURSES & OTHER SERVICES

Consultations, entrepreneur development services, courses, workshops, and other non-project services may require full payment at the time of booking or registration.

Any service-specific cancellation, rescheduling, refund, attendance, or credit terms will be governed by the policy applicable to that service.


PAYMENT PLANS & THIRD-PARTY FINANCING

When available, clients may be offered installment payment options or third-party financing services.

Approval, payment schedules, fees, financing terms, and eligibility for third-party payment services are established by the applicable payment provider and are subject to that provider's terms and conditions.

Use of a payment plan does not change the client's responsibility for the full cost of services purchased or GDA Enterprises' project scope, production requirements, and delivery policies.


LATE, FAILED OR OUTSTANDING PAYMENTS

Failure to make a required payment may result in:

  • Project work being paused
  • Removal of the project from active production
  • Delayed project completion or delivery
  • Suspension of ongoing services or support
  • Withholding of GDA-controlled unfinished or final deliverables until the outstanding balance is resolved

Project timelines may be adjusted when work is interrupted because of an outstanding, declined, disputed, or failed payment.

Resumption of work is subject to GDA Enterprises' current production availability and may not occur immediately upon receipt of the outstanding payment.


MONTHLY SUPPORT & RECURRING SERVICES

Monthly support and other recurring services must remain current to maintain active service.

If a recurring payment fails or becomes past due, GDA Enterprises may suspend support or other subscription-based services until the account is brought current.

Specific billing, cancellation, renewal, and service terms for recurring services are governed by the applicable subscription or service agreement.


THIRD-PARTY COSTS

Unless specifically included in a GDA Enterprises package or proposal, clients are responsible for third-party expenses associated with their business or project. These may include domain registration, website hosting, software subscriptions, platform fees, premium applications, payment-processing fees, or other external services.

Third-party purchases and subscriptions are also subject to the terms, refund policies, pricing, and availability established by the applicable provider.


FINAL DELIVERY & OWNERSHIP

Final project deliverables are released, transferred, launched, or otherwise delivered after all required payments associated with the applicable project have been received, unless different terms have been agreed to in writing.


GDA Enterprises reserves the right to withhold GDA-controlled project deliverables that have not yet been transferred to the client while an applicable project balance remains outstanding.

Nothing in this policy authorizes GDA Enterprises to restrict access to client-owned accounts, assets, or materials solely because of an unpaid balance.

Policy # 3 - Consultation Policy

GDA Enterprises, LLC offers paid 50-Minute Business Consultations to developing entrepreneurs and small-business owners who need professional guidance, strategy, or recommendations before determining their next step.  A consultation may be recommended or required depending on the complexity, scope, or customization of the requested service. Clients purchasing certain clearly defined service packages may proceed directly to the applicable project intake process without completing a consultation first.


DURING YOUR CONSULTATION

The consultation is designed to help GDA Enterprises understand where you are, identify what your business needs next, and provide recommendations based on your goals, challenges, and stage of business development.

Depending on your needs, the consultation may include discussion of:

  • Business goals and priorities
  • Current operational challenges
  • Entrepreneur or business development needs
  • Website and professional brand presence
  • Customer experience and customer journey
  • Business systems and workflows
  • Technology and automation opportunities
  • Booking, customer management, and payment systems
  • Third-party platform usage and Business Independence™
  • Appropriate GDA services or recommended next steps
  • Project scope, expectations, and anticipated timelines


CONSULTATION FEES

Business Consultations are $150 for 50 minutes and require payment at the time of booking.

The consultation fee compensates GDA Enterprises for the professional time, experience, assessment, strategy, and recommendations provided during the scheduled session.

Unless otherwise stated in writing, consultation fees are non-refundable.


CONSULTATION CREDIT

When specifically offered by GDA Enterprises, the consultation fee may be applied as a credit toward an eligible GDA service or package purchased within the stated eligibility period.

Any consultation credit, promotional offer, or package-specific credit is subject to the terms communicated at the time of booking and has no cash value.


WHEN A CONSULTATION MAY BE REQUIRED

A consultation may be required when:

  • The requested service requires significant customization
  • The appropriate solution cannot be determined without further evaluation
  • Multiple business systems or technologies may need to be integrated
  • The client is requesting a custom package or solution
  • The project falls outside the standard scope of a published GDA service package

Clearly defined services, including eligible Website Creation and Website Refresh packages, may be purchased without a consultation when the client's needs fall within the established package scope.


CONSULTATIONS DO NOT GUARANTEE PROJECT ACCEPTANCE

Completing a consultation does not obligate the client to purchase additional services and does not obligate GDA Enterprises, LLC to accept a proposed project.

GDA Enterprises may recommend a different service, identify additional preparation that should be completed before a project begins, or decline work that falls outside GDA's expertise, service model, operational capacity, or established scope.


PROJECT START DATES

A consultation does not constitute the start of project production.

If a client chooses to move forward with a GDA service, the project's official start date and delivery timeline will be governed by the applicable service agreement and GDA Enterprises' Business Hours & Project Processing Policy, including all Project Ready requirements.

Policy # 4 - Consultation Fee Policy

Business Consultations with GDA Enterprises, LLC are $150 for 50 minutes and require payment in full at the time of booking.

Consultation fees are non-refundable because each appointment reserves dedicated time on GDA Enterprises' schedule and may include advance preparation based on the information provided by the client.


RESCHEDULING

Clients may reschedule a consultation one time when at least 24 hours' notice is provided before the scheduled appointment time.

The rescheduled consultation must be completed within 30 days of the original appointment date, subject to availability.

Requests to reschedule with less than 24 hours' notice are not guaranteed and may result in forfeiture of the consultation fee. If the fee is forfeited, a new $150 consultation fee will be required to schedule another appointment.

Consultation appointments and fees are non-transferable and may not be transferred to another person or business.


LATE ARRIVALS

Clients who arrive late may use the remaining time in their scheduled 50-minute appointment. The consultation will still end at the originally scheduled time to avoid affecting appointments and business commitments that follow.

Clients who are more than 15 minutes late without prior communication may be considered a no-show, and the consultation fee may be forfeited.


MISSED APPOINTMENTS & NO-SHOWS

Clients who miss a scheduled consultation without providing the required notice will forfeit the consultation fee.

A new consultation fee will be required to schedule another appointment.


GDA-INITIATED RESCHEDULING

If GDA Enterprises, LLC must cancel or reschedule a consultation, the client will be offered an alternative appointment at no additional charge.

If GDA Enterprises is unable to provide a reasonable alternative appointment, the client may elect to receive a refund of the consultation fee.


CONSULTATION CREDITS

When a consultation fee is eligible to be credited toward a qualifying GDA Enterprises service or package, the credit is subject to the terms communicated at the time of booking.

Missed, forfeited, refunded, or otherwise unused consultation fees are not eligible for application as a service credit unless otherwise authorized by GDA Enterprises in writing.

Policy # 5 - Consultation Credit Policy

Clients who complete a paid Business Consultation with GDA Enterprises, LLC may be eligible to apply their $150 consultation fee as a credit toward a qualifying GDA service or project when the eligible service is purchased within 48 hours following the scheduled completion time of the consultation.

The consultation credit is designed to help clients move forward with an appropriate next step identified during their consultation.


TO RECEIVE THE CONSULTATION CREDIT

Within the 48-hour eligibility period:

  1. The client must select an eligible GDA service or project.
  2. Any required deposit or initial payment must be successfully completed.
  3. Any required service agreement, proposal, or project authorization must be accepted.
  4. The selected service must fall within GDA Enterprises' current service offerings and approved project scope.

Once these requirements have been satisfied, the $150 consultation fee will be applied as a credit toward the eligible service or project's remaining balance.


CREDIT ELIGIBILITY

Consultation credits may be applied only to qualifying GDA Enterprises services or projects.

Unless specifically stated otherwise, consultation credits may not be applied to:

  • Monthly support subscriptions
  • Courses, workshops, or community events
  • Third-party software, subscriptions, hosting, domains, or platform fees
  • Rush or Weekend Rush fees
  • Previously purchased services
  • Existing project balances
  • Services purchased after the 48-hour eligibility period


CREDIT EXPIRATION

The consultation credit expires 48 hours after the scheduled completion time of the consultation.

After the 48-hour period expires, the consultation fee remains payment for the professional consultation services already provided and cannot be applied toward a future project or service.

Consultation credits have no cash value, are non-transferable, and cannot be exchanged for a refund.


PROJECT TIMELINES

Using a consultation credit does not establish a project's official start date or guarantee immediate placement on the production schedule.

All projects remain subject to the applicable service requirements and GDA Enterprises' Business Hours & Project Processing Policy, including Project Ready requirements.

Policy # 6 - Project Eligibility & Acceptance Policy

GDA Enterprises, LLC carefully evaluates prospective projects to ensure each engagement aligns with our services, expertise, project requirements, production capacity, and ability to provide the client with an appropriate solution.

Submission of a project intake form, completion of a consultation, receipt of a recommendation, or payment of a consultation fee does not guarantee that GDA Enterprises will accept a particular project.

For services available for direct purchase, acceptance of payment may initiate the client onboarding process but does not waive applicable intake, scope, technical, or Project Ready requirements.


PROJECT ELIGIBILITY

GDA Enterprises may determine that a project is not eligible for service or cannot be accepted based on factors including, but not limited to:

  • Requested scope falls outside GDA Enterprises' current services or expertise
  • Requested timeline cannot reasonably be accommodated
  • Required project information, content, assets, credentials, or other materials are unavailable
  • Technical requirements exceed the capabilities of the selected platform or service
  • Requested work requires software, integrations, development, licensing, or technical capabilities outside the agreed scope
  • The project requires services GDA Enterprises does not provide
  • Existing production commitments or scheduling limitations prevent GDA from meeting the project's needs
  • Client expectations cannot reasonably be met within the selected service or budget
  • Significant communication, cooperation, or project-readiness concerns would prevent successful completion of the engagement
  • The requested work would require GDA Enterprises to violate applicable law, platform requirements, professional standards, or third-party terms of service

When appropriate, GDA Enterprises may recommend a different service, revised scope, alternative solution, or additional preparation before a project proceeds.


CONSULTATIONS & PROJECT ACCEPTANCE

When a consultation is completed before project selection, the consultation is a separate professional advisory service.

Consultation fees compensate GDA Enterprises for the time, assessment, strategy, recommendations, technical guidance, and business insight provided during the scheduled consultation.

A consultation fee remains non-refundable regardless of whether the client subsequently purchases a service or GDA Enterprises accepts the proposed project, except where otherwise required by law or specifically authorized by GDA Enterprises in writing.


IF GDA CANNOT ACCEPT YOUR PROJECT

If GDA Enterprises determines that a proposed project cannot be accepted, we will communicate that decision to the prospective client.

When appropriate, the client may still receive:

  • Professional recommendations
  • Suggested next steps
  • Alternative solutions or service recommendations
  • Guidance regarding additional project preparation
  • Recommendations for future project readiness

When possible, GDA Enterprises will seek to provide useful direction even when the requested project is not an appropriate fit for our services.


PAYMENTS FOR PROJECTS GDA CANNOT ACCEPT

If GDA Enterprises has received a project deposit or project payment and subsequently determines during the initial intake review that the project cannot be accepted, any amount eligible for refund will be handled according to the applicable service agreement, payment terms, and work already performed.

A project payment or deposit is separate from a consultation fee and should not be treated as payment for consultation services unless specifically stated at the time of purchase.


RIGHT TO DECLINE SERVICE

GDA Enterprises, LLC reserves the right to decline or discontinue a prospective engagement when the requested work falls outside our services, expertise, operational capacity, professional standards, or ability to reasonably deliver the agreed outcome.

Service decisions will be made in accordance with applicable law and GDA Enterprises' established business policies.

Policy # 7 - Client Readiness, Delays & Project Abandonment Policy

Successful projects require active participation from both GDA Enterprises, LLC and the client.

Clients are responsible for providing the information, content, branding assets, account access, feedback, decisions, and approvals reasonably necessary for GDA Enterprises to perform the agreed services.

A project's stated production timeline does not begin until the project has satisfied all applicable Project Ready requirements.


PROJECT READY REQUIREMENTS

Depending on the selected service and approved project scope, clients may be required to provide some or all of the following:

BUSINESS INFORMATION

  • Business name
  • Business phone number
  • Business email address
  • Business or service location, when applicable
  • Mailing address, when applicable
  • Business entity information, when relevant to the project
  • Business hours
  • Social media and other relevant business links


WEBSITE & TECHNICAL INFORMATION

  • Existing website URL, when applicable
  • Domain information or authorized access
  • Hosting information or authorized access
  • Website platform access
  • Booking or scheduling platform access
  • Customer relationship management (CRM) system information
  • Payment platform information
  • Access to other third-party systems included within the approved project scope

Clients should provide account access using the secure access method requested by GDA Enterprises whenever available. Clients should not send passwords or other sensitive credentials through unsecured communication channels.


BRANDING MATERIALS

  • Business logo
  • Brand colors, including HEX codes when available
  • Brand fonts, when applicable
  • Approved photographs
  • Marketing graphics or other approved brand assets
  • Existing brand guidelines, when available


WEBSITE & BUSINESS CONTENT

Depending on the project, requested content may include:

  • Service or product information
  • Service descriptions
  • Pricing information
  • Deposit or payment requirements
  • Business policies
  • About or biography content
  • Contact information
  • Gallery or portfolio images
  • Testimonials the client is authorized to publish
  • Frequently asked questions
  • Calls to action
  • Other written content required for the approved project


ADDITIONAL PROJECT MATERIALS

Depending on scope, GDA Enterprises may also request:

  • Forms or intake questions
  • Promotional information or banners
  • Cancellation or booking policies
  • Existing workflows or business processes
  • Integration requirements
  • Automation requirements
  • Other materials reasonably necessary to complete the approved work


BEFORE PRODUCTION BEGINS

Purchasing a service does not automatically place an incomplete project into active production.

If required information or materials are still outstanding, the project will remain in the intake or preparation stage until the applicable Project Ready requirements have been satisfied.

Once the project becomes Project Ready, GDA Enterprises will place the project into the production schedule based on current availability.

The project's stated turnaround period begins from the confirmed Project Ready Date, not the original purchase, deposit, consultation, or intake-submission date.


CLIENT RESPONSE TIMES DURING ACTIVE PRODUCTION

Once a project enters active production, timely client communication is necessary to maintain the anticipated project schedule.

Clients are expected to respond to requests for information, feedback, revisions, decisions, or approvals within a reasonable timeframe communicated by GDA Enterprises.

Delays caused by missing information, delayed feedback, unavailable account access, incomplete materials, or outstanding client approvals may extend the anticipated completion date.

GDA Enterprises is not responsible for delivery delays resulting from client inactivity or failure to provide required project information.


PROJECT HOLDS

An active project may be placed on hold when required client information, feedback, materials, access, decisions, or approvals remain outstanding for more than 14 calendar days.

When a project is placed on hold:

  • The active production timeline stops.
  • The project's original production position is no longer guaranteed.
  • GDA Enterprises may reallocate the production time to other scheduled work.
  • A revised completion estimate may be required when the client returns.
  • Resumption of work will be subject to GDA Enterprises' current production availability.

A project does not automatically resume its previous production position when outstanding materials or communication are received.


PROJECT ABANDONMENT

A project may be considered abandoned when 30 consecutive calendar days pass without the client providing required communication, materials, feedback, access, decisions, approvals, or other items necessary for GDA Enterprises to continue the work.

Before closing an eligible project as abandoned, GDA Enterprises may make a reasonable attempt to notify the client using the contact information associated with the project.

If the client does not respond or satisfy the outstanding requirements within the communicated timeframe, GDA Enterprises may close the project and remove it from active production.


PAYMENTS ON ABANDONED PROJECTS

Consultation fees and Rush or expedited-service fees already earned remain non-refundable according to their applicable policies.

Deposits and project payments associated with an abandoned project will be handled according to the applicable service agreement, work completed, costs incurred, and GDA Enterprises' payment and cancellation terms.

Closure of an abandoned project does not require GDA Enterprises to maintain the project's original pricing, production position, estimated completion date, or availability indefinitely.


REACTIVATING A CLOSED PROJECT

GDA Enterprises may allow an abandoned or closed project to be reactivated when operationally appropriate.

Reactivation may require:

  • Payment of an applicable reactivation fee
  • Payment of outstanding balances
  • Submission of updated project information or materials
  • Confirmation or revision of the original project scope
  • A new consultation when substantial business or project requirements have changed
  • Updated pricing when the original scope, pricing, technology, or service offering has changed
  • Placement into the current production schedule based on availability

Reactivation is not guaranteed and will be evaluated based on the project's status, scope, elapsed time, and GDA Enterprises' current operational capacity.


CLIENT RESPONSIBILITY

Clients are responsible for reviewing information and materials submitted to GDA Enterprises for accuracy and for ensuring they have the appropriate rights or authorization to provide and use submitted content, images, logos, testimonials, business information, and other materials.

GDA Enterprises will make reasonable efforts to keep projects moving efficiently, communicate outstanding requirements, and provide clients with clear next steps throughout the project process.

Policy # 8 - PACKAGE #1 — WEBSITE ESTABLISHMENT POLICY

PACKAGE OVERVIEW

GDA Enterprises, LLC's Website Establishment package is designed for developing entrepreneurs and small-business owners who need to establish a professional online presence for their business.

The service provides the foundation for a polished, customer-focused business website designed to strengthen credibility, communicate the business's services and value, and give customers a professional destination where they can learn more about and connect directly with the business.

Investment: $800

PACKAGE ELIGIBILITY

Website Establishment is intended for businesses that need a new professional website and whose requirements can reasonably be completed within the standard package scope.

This package is appropriate for businesses that:

  • Do not currently have a professional business website 
  • Need to establish their first business website 
  • Have the content and business information necessary to build their website 
  • Need a straightforward informational or service-based website 
  • Do not require advanced custom development or complex functionality 

Projects requiring functionality substantially beyond the standard package may require a different GDA service, custom package, or separate proposal.

PACKAGE INCLUDES

Website Establishment includes the creation of a professional 3–5 page business website.

Depending on the needs of the business, pages may include:

  • Home 
  • About 
  • Services 
  • Contact 
  • Policies 
  • Frequently Asked Questions 
  • Gallery or Portfolio 
  • Other standard informational pages approved within the project scope 

The final page structure will be determined based on the client's business needs and approved project scope.

The package may also include applicable foundational website elements such as:

  • Mobile-responsive presentation 
  • Client-provided logo and brand implementation 
  • Brand color and font application 
  • Client-provided images 
  • Contact information 
  • Service information 
  • Calls to action 
  • Contact form 
  • Social media links 
  • Basic navigation 
  • Basic business-policy presentation 
  • Basic search-engine-friendly page structure 
  • Connection of an existing client-owned domain when technically applicable 

Specific deliverables depend on the client's business requirements, selected website platform, available materials, and approved scope.

CONTENT & BRANDING

Clients are responsible for providing accurate business information and the content reasonably necessary to establish the website.

Depending on the project, this may include:

  • Business name and contact information 
  • Business description 
  • About or biography information 
  • Service descriptions 
  • Pricing, when applicable 
  • Business hours 
  • Business policies 
  • Logo 
  • Brand colors and fonts, when available 
  • Photographs and other approved images 
  • Social media links 
  • Testimonials the client is authorized to publish 
  • Calls to action 
  • Other business-specific information required for the approved pages 

GDA Enterprises may organize, format, and make reasonable refinements to client-provided content for website presentation.

Substantial copywriting, brand development, logo creation, professional photography, or creation of significant amounts of original content is not included unless specifically stated in the applicable service agreement.

DOMAIN, HOSTING & THIRD-PARTY SERVICES

Clients are responsible for the cost and continued maintenance of their domain, website hosting or website platform subscription, and any other third-party services required to operate the website.

Unless specifically included in writing, the $800 Website Establishment fee does not include third-party subscription, domain, hosting, licensing, transaction, or platform fees.

Whenever practical, third-party business accounts should be established and maintained in the client's name so the client retains appropriate ownership and control of their business infrastructure.

GDA Enterprises may assist with configuration or connection of supported services within the approved project scope.

PROJECT SCOPE

Website Establishment is a defined-scope website service.

The standard package does not include:

  • Websites exceeding the included 3–5 page scope 
  • Advanced custom programming 
  • Complex e-commerce development 
  • Large online stores or product catalogs 
  • Advanced CRM implementation 
  • Major business automation projects 
  • Custom software or application development 
  • Complex third-party integrations 
  • Complete brand identity development 
  • Logo design 
  • Professional photography or videography 
  • Extensive original copywriting 
  • Ongoing website maintenance after project completion 
  • Services outside the approved project scope 

Additional functionality or services may require an additional fee, separate GDA service, or custom proposal.

REVISIONS

Website Establishment includes two revision rounds within the approved project scope.

Clients should carefully review the website during each designated review period and submit requested changes as a consolidated revision round.

Included revisions are intended to refine the website created within the approved scope. They do not include a completely new design direction, substantial restructuring, additional pages, new functionality, or expansion of the original project.

Additional or out-of-scope revisions are governed by GDA Enterprises' Revision Policy and may require additional fees.

PROJECT READY REQUIREMENTS

Before website production begins, the client must satisfy all applicable Project Ready requirements.

Depending on the project, these requirements may include:

  • Required payment or deposit 
  • Completed Website Establishment intake 
  • Confirmed project scope 
  • Business information 
  • Website content 
  • Logo and available branding materials 
  • Approved images 
  • Service descriptions and pricing 
  • Business policies 
  • Domain information or authorized access when applicable 
  • Required third-party accounts or subscriptions 
  • Other information or materials reasonably necessary to begin production 

Purchasing the package does not automatically begin the project's turnaround period.

The project's stated production timeline begins after GDA Enterprises confirms that the project is Project Ready and places it into active production.

ESTIMATED DELIVERY

Website Establishment has an estimated production timeline of 3–5 business days after the project becomes Project Ready and enters active production.

Published turnaround times are estimates and are governed by GDA Enterprises' Project Turnaround & Delivery Policy.

Client delays, requested scope changes, technical issues, delayed approvals, third-party platform limitations, or other circumstances outside GDA Enterprises' reasonable control may extend the anticipated delivery timeline.

RUSH & EXPEDITED SERVICE

Rush or expedited production may be available depending on project scope and GDA Enterprises' current production capacity.

Expedited service provides priority scheduling but does not guarantee immediate commencement, same-day completion, overnight availability, or 24-hour support.

Weekend production is available only when specifically approved by GDA Enterprises and is subject to availability and applicable additional fees.

CLIENT REVIEW & FINAL APPROVAL

Clients are responsible for reviewing the completed website before final approval and confirming the accuracy of applicable:

  • Business information 
  • Contact information 
  • Service descriptions 
  • Pricing 
  • Images 
  • Links and buttons 
  • Forms 
  • Policies 
  • Spelling and written content 
  • Other client-specific information 

Final approval authorizes GDA Enterprises to proceed with applicable publication, launch, transfer, or final delivery after all payment and delivery requirements have been satisfied.

AFTER WEBSITE COMPLETION

Website Establishment does not include indefinite maintenance, future content updates, or ongoing technical support after the original project has been completed.

After final delivery, eligible future changes may be handled through:

  • Monthly Technology Support 
  • A Website Refresh or other applicable GDA service 
  • A separate service request 
  • A custom project when the requested work exceeds GDA's standard service scope 

Post-project requests are subject to GDA Enterprises' current pricing, scope, and production availability.

Policy # 9 - PACKAGE #2 — WEBSITE REFRESH & PROFESSIONAL BRANDING POLISH POLICY

PACKAGE OVERVIEW

GDA Enterprises, LLC's Website Refresh & Professional Branding Polish package is designed for small-business owners who already have an existing website but need professional updates, refinements, and visual improvements without requiring a complete website rebuild.

The service focuses on improving the presentation, consistency, usability, and professionalism of the client's existing website while preserving the overall structure of the current site.

Investment: $800

PACKAGE ELIGIBILITY

This package is intended for businesses with an existing functional website that can reasonably be improved within the scope of a website refresh.

Before beginning production, GDA Enterprises may review the existing website to determine whether the requested improvements are appropriate for this package.

A website may require a different service or custom proposal when:

  • The existing website requires substantial reconstruction 
  • The client wants a completely new design or creative direction 
  • Significant structural or navigation changes are required 
  • The website contains extensive technical problems 
  • The requested work requires advanced development or custom programming 
  • The project requires substantial new functionality or integrations 
  • The existing platform does not reasonably support the requested improvements 

If the website requires more than a refresh, GDA Enterprises will communicate the recommended next step before proceeding with out-of-scope work.

PACKAGE INCLUDES

Website Refresh & Professional Branding Polish includes eligible updates to an existing website within the approved project scope.

Depending on the needs of the existing website, improvements may include:

  • Updates to existing website pages 
  • Homepage presentation improvements 
  • Service or product information updates 
  • About or biography content updates 
  • Gallery or portfolio updates 
  • Business policy updates 
  • Contact information updates 
  • Calls-to-action improvements 
  • Minor layout and formatting refinements 
  • Brand color and font consistency 
  • Image replacement or repositioning 
  • Mobile presentation review and eligible adjustments 
  • Minor navigation improvements 
  • Basic troubleshooting of existing website elements 
  • Professional polish to improve overall website consistency and presentation 

Not every item listed above will necessarily apply to every project. Specific work will be based on the client's existing website and approved project scope.

PROFESSIONAL BRANDING POLISH

The branding component of this package is intended to improve the consistency and professional presentation of an existing brand.

It may include reasonable application or refinement of the client's existing:

  • Logo 
  • Brand colors 
  • Fonts 
  • Images 
  • Visual hierarchy 
  • Page presentation 
  • Existing brand elements 

This package does not include complete brand development, logo design, comprehensive rebranding, or creation of an entirely new visual identity unless separately agreed upon.

PROJECT SCOPE

Website Refresh & Professional Branding Polish is a defined-scope service.

It does not include:

  • Complete website redesign or rebuild 
  • Creation of an entirely new website 
  • Extensive new page development 
  • Complete rebranding 
  • Logo creation 
  • Advanced custom programming 
  • Major e-commerce development 
  • New CRM implementation 
  • Major business automation projects 
  • Complex third-party integrations 
  • Copywriting of substantial amounts of new website content unless specifically included 
  • Services outside the approved project scope 

Requests outside the standard package may require an additional service, custom package, or separate proposal.

REVISIONS

Package #2 includes one revision round for eligible changes within the approved project scope.

Clients should review the refreshed website carefully and submit requested changes as one consolidated revision round.

A revision is intended to refine the completed refresh work and does not include a new creative direction, substantial redesign, additional functionality, or expansion of the original project scope.

Additional changes are governed by GDA Enterprises' Revision Policy and may require additional fees or a separate service request.

PROJECT READY REQUIREMENTS

Before production begins, the client must satisfy all applicable Project Ready requirements.

Depending on the project, required materials may include:

  • Required payment or deposit 
  • Completed project intake 
  • Existing website URL 
  • Authorized website or platform access 
  • Domain or hosting information when applicable 
  • Current logo and branding materials 
  • Approved brand colors and fonts when available 
  • Replacement images or graphics 
  • Updated business information 
  • Updated service descriptions and pricing 
  • Business policies 
  • About or biography content 
  • Contact information 
  • Requested page changes 
  • Other materials reasonably necessary to complete the approved refresh 

The project's turnaround period does not begin until GDA Enterprises confirms that the project is Project Ready.

ESTIMATED DELIVERY

Website Refresh & Professional Branding Polish has an estimated production timeline of 1–3 business days after the project becomes Project Ready and enters active production.

Published turnaround times are estimates and are governed by GDA Enterprises' Project Turnaround & Delivery Policy.

Client delays, expanded scope, technical issues, delayed approvals, third-party platform limitations, or requested changes may extend the anticipated delivery timeline.

RUSH & EXPEDITED SERVICE

Rush or expedited production may be available based on project scope and GDA Enterprises' production capacity.

Expedited service provides priority scheduling but does not guarantee immediate commencement, same-day completion, overnight availability, or 24-hour support.

Weekend production is available only when specifically approved by GDA Enterprises and is subject to availability and applicable additional fees.

EXISTING WEBSITE & THIRD-PARTY CONDITIONS

GDA Enterprises is not responsible for pre-existing website errors, outdated software, unsupported features, third-party outages, hosting problems, platform limitations, security issues, or other conditions that existed before GDA began work.

If GDA discovers an existing technical issue that materially affects the project, the client will be informed when reasonably possible.

Repairing pre-existing issues that fall outside the approved refresh scope may require additional service or fees.

CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate, complete, and authorized content and materials for use on their website.

Clients must review refreshed content, business information, pricing, contact information, images, links, policies, and other applicable website elements before providing final approval.

Changes requested after final approval are governed by GDA Enterprises' Final Approval & Project Completion Policy and may require a new service request or ongoing Monthly Technology Support.

One thing I want to flag: I used $800 because that's the updated price we established for the Website Refresh & Professional Branding Polish package. The older version of your package had been $600, so this is exactly why it was smart to finalize Packages before returning to these policies.

I also removed “up to 8 hours.” Just as with Package #3, we're no longer selling the client a block of Kie's labor. They are purchasing a defined business outcome.

Policy # 10 - Package #3 — BUSINESS AUTOMATION PRO POLICY

BUSINESS AUTOMATION PRO POLICY

PACKAGE OVERVIEW

GDA Enterprises, LLC's Business Automation Pro package is designed for service-based small businesses that already have an established, published GoDaddy website and want to improve how customers book, schedule, pay, and interact with their business.

The purpose of this service is to reduce unnecessary manual processes and create a more organized, professional, and consistent customer experience using supported GoDaddy business tools and automation capabilities.

Investment: Starting at $700

Final pricing may vary when the client's requested scope, existing technology, or business requirements extend beyond the standard package.

WEBSITE & PLATFORM REQUIREMENTS

Business Automation Pro requires an existing published GoDaddy website that is eligible for the applicable booking, scheduling, payment, and automation functionality.

Clients are responsible for maintaining the GoDaddy plan, domain, hosting, subscriptions, payment-processing accounts, and other third-party services required for the selected functionality.

Third-party software, subscription, hosting, transaction, domain, or platform costs are not included in GDA Enterprises' service fee unless specifically stated in writing.

PACKAGE MAY INCLUDE

Depending on the client's approved scope and existing GoDaddy environment, Business Automation Pro may include:

  • Online booking setup 
  • Appointment scheduling configuration 
  • Service scheduling integration 
  • Customer deposit and/or payment setup 
  • Booking confirmation configuration 
  • Cancellation-policy integration 
  • Basic customer workflow automation 
  • Calendar configuration or integration 
  • Mobile-friendly booking functionality 
  • Social media booking connections 
  • Related customer-facing automation supported by the client's GoDaddy environment 

Specific deliverables will be determined by the approved project scope and the capabilities available within the client's selected GoDaddy services.

PROJECT SCOPE

Business Automation Pro covers the automation and system configuration included within the approved project scope.

The standard package does not include:

  • Creation of a new website 
  • Complete website redesign or refresh 
  • Advanced custom software development 
  • HubSpot CRM implementation 
  • Advanced CRM automation 
  • Custom programming or unsupported integrations 
  • Major branding or content-development services 
  • Third-party software or subscription costs 
  • Services outside the approved project scope 

Requests outside the standard package may require additional fees, a separate GDA service, or a custom proposal.

REVISIONS

Business Automation Pro includes one revision round for eligible configuration or implementation changes within the approved project scope.

A revision is intended to refine work already completed and does not include new functionality, additional systems, substantial scope changes, or a new project direction.

Additional or out-of-scope requests will be handled in accordance with GDA Enterprises' Revision Policy and may require additional fees.

PROJECT READY REQUIREMENTS

Before production begins, the client must satisfy all applicable Project Ready requirements.

Depending on the project, this may include:

  • Required payment or deposit 
  • Completed project intake 
  • Access to the applicable GoDaddy website and business tools 
  • Current service and pricing information 
  • Booking and scheduling requirements 
  • Deposit or payment requirements 
  • Business hours and availability 
  • Cancellation or booking policies 
  • Required customer communications 
  • Calendar or scheduling information 
  • Applicable social media account information or authorized access 
  • Other information reasonably necessary to configure the approved automation 

The project's turnaround time does not begin until GDA Enterprises confirms that the project is Project Ready.

ESTIMATED DELIVERY

Business Automation Pro has an estimated standard production timeline of 1–3 business days after the project becomes Project Ready and enters active production.

Published turnaround times are estimates and are subject to GDA Enterprises' Project Turnaround & Delivery Policy.

Client delays, requested scope changes, third-party platform limitations, unavailable features, technical issues, or delayed approvals may extend the anticipated delivery timeline.

RUSH & EXPEDITED SERVICE

Rush or expedited production may be available depending on project scope and GDA Enterprises' production capacity.

Expedited service provides priority scheduling but does not guarantee immediate commencement, same-day completion, overnight availability, or 24-hour support.

Weekend Rush or other weekend production is available only when specifically approved by GDA Enterprises and is subject to availability and applicable additional fees.

THIRD-PARTY PLATFORM LIMITATIONS

Business Automation Pro relies on features and functionality provided by GoDaddy and, when applicable, other authorized third-party services.

GDA Enterprises cannot guarantee that a third-party provider will continue to offer a particular feature, integration, workflow, pricing structure, or level of functionality.

If a requested automation cannot reasonably be implemented because of platform limitations, GDA Enterprises may recommend an alternative configuration, revised scope, different GDA service, or other appropriate solution.

CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate business, service, scheduling, pricing, payment, policy, and customer-experience information necessary to configure their system.

Clients are also responsible for reviewing configured workflows, booking settings, pricing, deposits, policies, automated communications, and other customer-facing information before final approval.

Changes requested after final approval are subject to GDA Enterprises' Final Approval & Project Completion Policy and may require a new service request or ongoing Monthly Technology Support.

One important correction from the old policy

I would absolutely remove “Includes up to 40 hours of design/support work.”

A $700 package should not promise 40 hours of labor. That's only $17.50 per hour before expenses.

You're selling an outcome and defined scope, not blocks of your labor. The client is paying $700+ to have the system professionally configured—not buying 40 hours of Kie's time.

I would also not put fixed $250 Rush / $750 Weekend Rush prices into this policy right now. We've already moved toward making expedited work subject to scope and availability, which gives GDA much better control over its schedule.

And this policy now fits the GDA we're building: no Beauty Bosses, no stylists/braiders/lash technicians/nail technicians, and no assumption that every customer is in cosmetology. It's a professional business-automation service for service-based small businesses.

Policy # 11 - PACKAGE #4 — PREMIUM CLIENT EXPERIENCE SYSTEM POLICY

PACKAGE OVERVIEW

GDA Enterprises, LLC's Premium Client Experience System is designed for growing small businesses that need a more organized, professional, and automated system for managing leads, customer interactions, payments, intake, communication, and the overall client journey.

This service uses supported business technology, including HubSpot CRM and applicable third-party platforms, to create a centralized client experience designed around the client's approved business processes and operational needs.

Investment: Starting at $1,500 + applicable software and third-party costs

Because each implementation is based on the client's existing systems, business requirements, and desired workflows, final pricing and scope are determined following project evaluation.

CONSULTATION REQUIREMENT

A paid 50-Minute Business Consultation is required before purchasing or beginning the Premium Client Experience System.

During the consultation, GDA Enterprises may evaluate the client's:

  • Current customer journey 
  • Lead-generation process 
  • Client intake process 
  • CRM needs 
  • Payment workflow 
  • Communication processes 
  • Existing technology 
  • Automation opportunities 
  • Operational challenges 
  • Desired client experience 
  • Integration requirements 
  • Business readiness for implementation 

Completion of a consultation does not guarantee project acceptance.

When eligible, the consultation fee may be applied according to GDA Enterprises' Consultation Credit Policy.

PACKAGE MAY INCLUDE

Depending on the approved project scope, the Premium Client Experience System may include:

  • HubSpot CRM integration or configuration 
  • Email marketing integration 
  • Client payment workflow setup 
  • Client intake form setup 
  • Lead-capture system setup 
  • Advanced workflow automations 
  • Premium client journey configuration 
  • Analytics and tracking setup 
  • Upsell and add-on workflows 
  • Branded client journey setup 
  • Customer communication workflows 
  • Other supported client-experience configurations included in the approved project scope 

Not every implementation requires every feature listed above.

Specific deliverables will be determined by the client's business requirements, existing technology, selected software, technical feasibility, and approved project scope.

SOFTWARE & THIRD-PARTY COSTS

The Premium Client Experience System may require paid software, subscriptions, licenses, payment-processing services, integrations, or other third-party technology.

Unless specifically stated otherwise in writing, these expenses are not included in GDA Enterprises' implementation fee and are the responsibility of the client.

Clients are responsible for maintaining required third-party subscriptions after implementation.

Whenever practical, third-party accounts should be established and maintained in the client's name so the client retains appropriate ownership and control of their business systems.

GDA Enterprises does not control third-party pricing, features, availability, policies, subscription requirements, or future platform changes.

PROJECT SCOPE

The Premium Client Experience System is a defined implementation based on the approved project scope.

The standard package does not include unlimited:

  • Custom programming 
  • Software development 
  • Website development or redesign 
  • CRM customization 
  • Integrations 
  • Automation workflows 
  • Marketing campaign management 
  • Content creation 
  • Graphic design 
  • Data entry or database cleanup 
  • Historical data migration 
  • Ongoing system administration 
  • Ongoing marketing or sales management 
  • Ongoing technical support after the included support period 

Requirements outside the approved implementation may require an additional fee, change in scope, separate GDA service, or custom proposal.

EXISTING DATA & SYSTEMS

When implementation requires access to existing customer information, CRM records, contact lists, forms, workflows, or other business data, clients are responsible for ensuring they have the appropriate authorization to provide and use that information.

GDA Enterprises may evaluate the condition and compatibility of existing systems and data before agreeing to migrate, import, connect, or configure them.

Data cleanup, extensive migration, duplicate correction, manual record entry, or remediation of existing systems is not included unless specifically identified in the approved project scope.

PROJECT READY REQUIREMENTS

Before implementation begins, the client must satisfy all applicable Project Ready requirements.

Depending on the approved implementation, requirements may include:

  • Required payment or deposit 
  • Completed project intake 
  • Completed consultation 
  • Approved project scope 
  • Required software accounts and subscriptions 
  • Authorized access to applicable systems 
  • Customer journey information 
  • Lead-management requirements 
  • Intake requirements 
  • Payment requirements 
  • Email or communication requirements 
  • Existing workflows and business processes 
  • Branding materials 
  • Forms and intake questions 
  • Required business policies 
  • Approved content 
  • Other information reasonably necessary to configure the system 

The project's turnaround timeline does not begin until GDA Enterprises confirms that the project is Project Ready.

ESTIMATED DELIVERY

The Premium Client Experience System has an estimated production timeline of 10–14 business days after the project becomes Project Ready and enters active production.

Published turnaround times are estimates and are subject to GDA Enterprises' Project Turnaround & Delivery Policy.

Client delays, expanded scope, third-party platform limitations, software configuration requirements, integration issues, testing requirements, or delayed approvals may extend the anticipated delivery timeline.

REVISIONS

The Premium Client Experience System includes four revision rounds within the approved project scope.

Revision rounds are intended to refine the agreed configuration and implementation.

They do not include entirely new workflows, systems, integrations, functionality, business processes, or other requirements introduced after the original scope was approved.

Additional or out-of-scope work is governed by GDA Enterprises' Revision Policy and may require additional fees or an updated project scope.

TESTING & CLIENT APPROVAL

GDA Enterprises will perform reasonable testing of configured workflows and systems within the approved implementation.

Clients are also responsible for participating in applicable testing and reviewing the system before final approval.

Clients should verify applicable:

  • Forms 
  • Lead-capture processes 
  • Customer communications 
  • Payment workflows 
  • Intake processes 
  • Automation triggers and actions 
  • CRM information 
  • Customer-facing content 
  • Links and integrations 
  • Business rules and workflow logic 

Client approval confirms acceptance of the configured system within the agreed project scope.

30-DAY PRIORITY SUPPORT

The Premium Client Experience System includes 30 days of priority support following final implementation.

The included support period is intended to address eligible questions, troubleshooting, and reasonable implementation-related issues associated with the system configured by GDA Enterprises.

Priority support does not include:

  • Unlimited new development 
  • New workflows or automations 
  • Major configuration changes 
  • New integrations 
  • New software implementations 
  • Changes resulting from newly introduced business requirements 
  • Issues caused by client modifications 
  • Third-party outages or platform changes 
  • 24-hour, emergency, weekend, or holiday support 

Requests outside the included support scope may require additional service.

THIRD-PARTY PLATFORM LIMITATIONS

GDA Enterprises cannot guarantee uninterrupted functionality or continued availability of features controlled by HubSpot or other third-party providers.

Third-party providers may modify features, integrations, pricing, APIs, subscription requirements, functionality, or terms after implementation.

GDA Enterprises may recommend adjustments or alternative solutions when third-party changes affect a client's system, but future remediation or reconfiguration is not automatically included in the original project fee.

AFTER THE 30-DAY SUPPORT PERIOD

At the conclusion of the included 30-day priority support period, ongoing assistance is not automatically included in the original implementation.

Clients who want continued technology support may enroll in GDA Enterprises' Monthly Technology Support service when eligible.

Future enhancements, new automation, expanded functionality, additional integrations, or substantial system changes may require a new service request, separate project, or custom proposal.

CLIENT RESPONSIBILITIES

Clients are responsible for maintaining active software subscriptions, providing appropriate system access, supplying accurate business requirements, participating in testing, reviewing configured workflows, and approving the final implementation.

Clients are also responsible for the ongoing operation of their business processes and for ensuring their use of customer information, marketing communications, payment systems, and third-party platforms complies with applicable requirements.

Policy # 12 - Monthly Technology Support Policy

SUBSCRIPTION OVERVIEW

GDA Enterprises, LLC's Monthly Technology Support service provides ongoing support for eligible websites, business systems, automations, and customer-facing technology after implementation or onboarding.

The service is designed for small-business owners who want continued access to professional technology support without having to manage every update, question, or minor technical issue alone.


MONTHLY SUBSCRIPTION FEE

$250 per month

The subscription renews automatically each billing cycle using the payment method authorized by the client.

Clients may cancel at any time before their next billing date. Cancellation prevents the next recurring charge and does not result in a prorated refund for the current billing period.


MONTHLY SUPPORT INCLUDES

Monthly Technology Support includes up to 2 hours of eligible support per billing cycle.

Depending on the client's existing systems and support needs, eligible services may include:

  • Routine website maintenance and minor updates
  • Up to one standard website content update per month
  • Basic troubleshooting of supported business technology
  • Review of supported booking or scheduling system functionality
  • Assistance with supported business automations and workflows
  • Basic website functionality and performance checks
  • Assistance with supported customer-facing technology
  • Minor configuration changes
  • General technology guidance related to supported systems
  • Priority handling of eligible support requests during normal business operating hours

Support is limited to platforms, websites, systems, and technology that GDA Enterprises has agreed to support.


SUPPORT HOURS

The subscription includes up to 2 hours of GDA support time per monthly billing cycle.

Unused support time:

  • Does not roll over to future billing cycles
  • Has no cash value
  • Cannot be transferred to another client, business, project, or service

Support time may include troubleshooting, research, configuration, communication, testing, implementation, and other work reasonably necessary to address the client's request.


WORK BEYOND THE MONTHLY ALLOWANCE

Work exceeding the included 2 hours is not automatically included in the monthly subscription.

When additional work is needed, GDA Enterprises will notify the client and may:

  • Bill additional eligible support at the current hourly support rate, with client authorization; or
  • Recommend a separate project, service package, or proposal when the requested work exceeds the scope of routine monthly support.

Additional work will not be performed without applicable client authorization.


WHAT IS NOT INCLUDED

Monthly Technology Support does not include:

  • Complete website redesigns or rebuilds
  • New website development
  • Major page additions or significant structural changes
  • Large-scale content additions
  • New technology implementations
  • Advanced custom development or programming
  • Major automation projects
  • New CRM or business-system implementations
  • Branding or graphic-design projects unless specifically approved
  • Third-party subscription, licensing, hosting, domain, transaction, or platform fees
  • Work outside GDA Enterprises' supported platforms or technical capabilities
  • Emergency, after-hours, weekend, or holiday support unless separately approved

Services outside the Monthly Technology Support scope may be quoted separately.


SUPPORT REQUESTS

Active subscribers must submit support requests through GDA Enterprises' designated Help Desk or other approved support channel.

Submitting a support request does not guarantee immediate resolution. Requests are reviewed and prioritized based on severity, scope, complexity, existing support commitments, and normal business operating hours.

Priority support means active Monthly Technology Support clients receive prioritized handling over non-support project requests when reasonably possible. It does not constitute guaranteed immediate, emergency, or 24-hour support.


THIRD-PARTY SERVICES

Clients are responsible for maintaining active accounts, subscriptions, licenses, domains, hosting services, payment platforms, and other third-party services required for their business systems to function.

GDA Enterprises is not responsible for interruptions, outages, policy changes, pricing changes, discontinued features, account restrictions, or other issues caused by third-party providers.

GDA Enterprises may assist with troubleshooting supported third-party systems within the scope of the subscription but cannot guarantee the availability, performance, security, or functionality of services controlled by third-party providers.


CLIENT RESPONSIBILITIES

Clients are responsible for:

  • Maintaining active and current third-party accounts and subscriptions
  • Providing appropriate access when support is required
  • Submitting accurate information regarding support requests
  • Responding to requests for information or approval
  • Maintaining current payment information
  • Following reasonable recommendations necessary to maintain supported systems

Delays caused by missing access, expired subscriptions, client inactivity, or third-party provider issues may affect GDA Enterprises' ability to provide support.


BILLING & CANCELLATION

Monthly Technology Support continues until canceled.

Cancellation must be submitted before the client's next scheduled billing date to prevent the next recurring charge.

Cancellation does not provide a refund or credit for unused support time remaining in the current billing cycle.

Upon cancellation, priority support and unused monthly support time expire at the end of the paid billing period.

Future support requests may be subject to GDA Enterprises' standard consultation, hourly service, project pricing, and scheduling availability.

Policy #13 — Custom Package Policy

The Custom Package Policy should establish that:

  • Custom Packages start at $375, but final pricing depends on scope. 
  • A paid 50-minute Business Consultation is required before a Custom Package can be developed. 
  • The consultation is governed by your existing Consultation and Consultation Credit Policies. 
  • GDA evaluates the client's needs and creates a customized scope of work. 
  • A Custom Package may combine elements of website, automation, technology, branding/polish, customer-experience, or other eligible GDA services. 
  • The client's written proposal/scope controls the actual deliverables—not the standard Package #1–#4 descriptions. 
  • Pricing, deposits, revision rounds, and estimated turnaround time are established specifically for that project. 
  • Anything not included in the approved scope is out-of-scope work and may require additional payment. 
  • Third-party software, hosting, domains, subscriptions, licenses, etc. are the client's responsibility unless specifically included in writing. 
  • The project does not enter production until it is Project Ready. 
  • Purchasing a consultation does not guarantee GDA will accept the custom project. 
  • Rush/Weekend Rush is subject to approval and availability. 
  • The general GDA policies still apply unless the custom proposal specifically establishes different terms.

Policy # 14 - Project Turnaround & Delivery Policy

GDA Enterprises, LLC provides estimated turnaround times for project-based services to help clients understand the anticipated production period for their selected service.

Unless specifically guaranteed in writing, published turnaround times are estimated business-day production timelines and not guaranteed delivery dates.


WHEN THE TURNAROUND TIME BEGINS

A project's stated turnaround time does not begin on the date a package is purchased, payment is submitted, or a project intake form is started.

The turnaround period begins once the project has satisfied all applicable Project Ready requirements and GDA Enterprises has confirmed the project for production.

Project Ready requirements may include:

  • Required payment or deposit has been received
  • Required intake forms have been completed
  • Required business information has been provided
  • Content, images, branding assets, and other requested materials have been received
  • Required account or platform access has been provided
  • Project scope and requirements have been confirmed
  • Any other materials necessary to begin production have been received

GDA Enterprises will communicate when additional information or materials are required before production can begin.


BUSINESS-DAY TURNAROUND

Published project timelines are measured in business days.

Business-day turnaround calculations exclude:

  • Saturdays and Sundays
  • Major holidays and scheduled company closures
  • Time before the project becomes Project Ready
  • Client communication delays
  • Waiting periods for client feedback, decisions, materials, revisions, or approvals
  • Project holds caused by client inactivity
  • Delays caused by unpaid balances or failed payments
  • Approved pauses or changes in project scope
  • Delays caused by third-party providers or circumstances outside GDA Enterprises' reasonable control


CLIENT DELAYS

When GDA Enterprises is waiting for required information, access, content, feedback, revisions, decisions, or approvals from the client, the active production timeline may pause.

Once the required information is received, work will resume based on GDA Enterprises' current production schedule and availability.

A client delay may therefore extend the original estimated completion date.

Extended inactivity may result in the project being placed on hold or closed in accordance with GDA Enterprises' Client Readiness, Delays & Project Abandonment Policy.


CHANGES IN PROJECT SCOPE

Requests that expand or materially change the approved project scope may require additional production time.

If a requested change materially affects the anticipated delivery timeline, GDA Enterprises may provide the client with an updated estimate before proceeding with the additional work.


RUSH & EXPEDITED SERVICES

When available and approved in advance, Rush or expedited services provide priority scheduling and an accelerated production timeline.

Purchasing an expedited service does not guarantee:

  • Immediate project commencement
  • Same-hour service
  • Same-day completion unless specifically stated in writing
  • Overnight service
  • 24-hour availability
  • Completion when required client materials or approvals remain outstanding

All applicable Project Ready requirements must still be satisfied before expedited production can begin.


WEEKEND SERVICES

Weekend production is not part of GDA Enterprises' standard operating schedule.

When specifically offered and approved, Weekend Rush or other weekend services are subject to GDA Enterprises' availability, project scope, required materials, and applicable additional fees.

Weekend availability should not be assumed unless confirmed by GDA Enterprises in writing.


THIRD-PARTY DELAYS

Some projects rely on third-party platforms, software providers, domain registrars, hosting companies, payment processors, integrations, or other external services.

GDA Enterprises will make reasonable efforts to complete its responsibilities within the anticipated project timeline but cannot guarantee processing times, approvals, availability, functionality, or response times controlled by third-party providers.

Material third-party delays may result in an adjustment to the anticipated project completion date.


PROJECT DELIVERY

A project is considered ready for final delivery, launch, transfer, or completion after:

  • The agreed project scope has been completed
  • Applicable revision rounds have been completed or waived
  • Required client approvals have been received
  • Outstanding project balances have been paid in accordance with the applicable payment terms
  • Any other applicable delivery requirements have been satisfied

GDA Enterprises will communicate final delivery, launch, transfer, or next-step instructions according to the type of service provided.

Policy # 15 - Final Approval & Project Completion Policy

Final approval represents the client's confirmation that the applicable project deliverables have been reviewed and accepted as complete within the agreed project scope.

Clients are responsible for carefully reviewing all project materials before providing final approval.


BEFORE FINAL APPROVAL

Before approving a project, clients should review all applicable:

  • Business names and contact information
  • Written content and spelling
  • Service or product information
  • Pricing and payment information
  • Images and branding elements
  • Links and buttons
  • Forms and calls to action
  • Booking or scheduling information
  • Website functionality
  • Other client-specific information included within the project

Clients are responsible for notifying GDA Enterprises, LLC of requested corrections or eligible revisions before providing final approval.


FINAL APPROVAL

Once the client provides final approval:

  • The approved project scope is considered complete
  • Included revision rounds are considered satisfied or waived
  • GDA Enterprises may proceed with applicable launch, publication, transfer, implementation, or final delivery
  • Any remaining project balance becomes due according to the applicable payment terms
  • Additional changes are no longer considered part of the original project's included revision allowance

Final approval may be provided through GDA Enterprises' designated project communication, approval form, email, or other approved documented method.


WEBSITE LAUNCH & FINAL DELIVERY

For website projects, final approval authorizes GDA Enterprises to proceed with the applicable website launch, publication, or transfer after all required project payments and delivery requirements have been satisfied.

Clients should understand that changes requested after final approval or launch may require additional service.


POST-COMPLETION CORRECTIONS

If GDA Enterprises identifies or is notified of an error caused by GDA's implementation of previously approved project requirements, GDA Enterprises may correct the error without treating the correction as a new client-requested revision.

Changes resulting from new client preferences, newly supplied information, changed business information, new requirements, or a change of direction after final approval are not considered implementation corrections.


CHANGES AFTER FINAL APPROVAL

Requests submitted after final approval, project completion, launch, transfer, or delivery are considered post-project service requests unless otherwise stated in the applicable service agreement.

Depending on the requested work, post-project changes may require:

  • A new service request
  • Additional hourly or project-based fees
  • A separate project or service package
  • Enrollment in Monthly Technology Support, when eligible

GDA Enterprises will determine the appropriate service option based on the nature and scope of the requested work.


THIRD-PARTY CHANGES AFTER DELIVERY

After project completion, websites and business systems may be affected by third-party platform updates, software changes, client modifications, expired subscriptions, hosting issues, integrations, or other circumstances outside GDA Enterprises' control.

Unless the client maintains an active support agreement or the issue results directly from GDA Enterprises' implementation of the approved project, ongoing maintenance and future changes are not included in the completed project's original scope.


PROJECT COMPLETION

A project is considered complete when the agreed deliverables have been completed, applicable client approvals have been received, applicable revision opportunities have been completed or waived, and GDA Enterprises has fulfilled its responsibilities under the agreed project scope.

Project completion ends the original production engagement but does not prevent the client from engaging GDA Enterprises for future services or ongoing Monthly Technology Support.

Policy # 16 - Policy Agreement

By booking a consultation, purchasing a service or package, enrolling in a subscription, purchasing an expedited service, submitting payment for an approved project, or otherwise authorizing GDA Enterprises, LLC to begin providing services, the client acknowledges that they have reviewed and agree to the policies, terms, payment requirements, service limitations, and project expectations applicable to the service purchased.


Clients are responsible for reviewing applicable policies before completing a purchase or authorizing services.


GDA Enterprises' policies are intended to establish clear expectations and support a professional, collaborative, and efficient working relationship between GDA Enterprises and its clients.

Service-specific proposals, agreements, statements of work, package descriptions, or written terms may contain additional requirements applicable to a particular engagement. If service-specific written terms differ from a general Client Service Policy, the service-specific terms will govern that engagement to the extent of the difference.


GDA Enterprises, LLC may update its Client Service Policies as its services and operations evolve. Unless otherwise required by law or agreed in writing, material changes will apply prospectively and will not alter the agreed terms of an active project after the client has purchased or authorized that project.

Questions regarding an applicable policy should be addressed with GDA Enterprises before purchasing or authorizing services.

Policy # 17 - Client Communications Policy

Clear, timely, and professional communication helps GDA Enterprises, LLC manage projects efficiently and provide consistent service to every client.

Clients are expected to remain reasonably available throughout an active project and respond to requests for information, content, access, feedback, revisions, decisions, or approvals within 2–3 business days whenever possible.


APPROVED COMMUNICATION CHANNELS

Project-related communication should be submitted through GDA Enterprises' designated communication channels.

Depending on the service, approved channels may include:

  • GDA Enterprises business email
  • Designated project or intake forms
  • GDA Enterprises Help Desk
  • Scheduled consultations or project meetings
  • Other communication channels specifically authorized by GDA Enterprises

Social media direct messages, comments, personal text messages, and other informal communication channels should not be used for project approvals, revision requests, support requests, or other information requiring official project documentation unless specifically authorized by GDA Enterprises.

This helps ensure requests are properly documented, tracked, and addressed.


CLIENT RESPONSE TIMES

During active production, clients should respond to project-related requests within 2–3 business days whenever possible.

A delayed response does not automatically cancel a project. However, delays in receiving required information, feedback, access, decisions, or approvals may result in:

  • Paused production timelines
  • Extended delivery dates
  • Loss of the project's current production position
  • Removal from priority scheduling
  • Placement of the project on hold

GDA Enterprises is not responsible for missed or extended delivery estimates resulting from client communication delays.


PROJECT INACTIVITY

If required client communication or project materials remain outstanding for more than 14 calendar days, an active project may be placed on hold in accordance with GDA Enterprises' Client Readiness, Delays & Project Abandonment Policy.

Projects remaining inactive for the applicable abandonment period may subsequently be eligible for closure under that policy.


GDA RESPONSE TIMES

GDA Enterprises will make reasonable efforts to acknowledge and respond to client communication during normal business operating hours.

Response time may vary depending on the nature, complexity, and priority of the request.

Priority support does not mean immediate, after-hours, weekend, holiday, or 24-hour availability.

Urgent or expedited requests are subject to availability and any applicable service or Rush requirements.


PROJECT APPROVALS & DECISIONS

Clients are responsible for reviewing project materials carefully before providing approval.

When GDA Enterprises requests approval of content, design, functionality, revisions, or other project elements, the client's approval authorizes GDA Enterprises to proceed to the next applicable stage of work.

Changes requested after an item has been approved may be considered additional revisions or a change in project scope and may result in additional fees or adjustments to the project timeline.


PROFESSIONAL COMMUNICATION

All communication between GDA Enterprises and its clients must remain professional, respectful, and cooperative.

GDA Enterprises is committed to providing the same standard of professionalism and respect to its clients.

Threatening, abusive, discriminatory, harassing, or repeatedly inappropriate communication may result in limitations on communication channels, suspension of work, or termination of the engagement when reasonably necessary.

Any project termination will be handled in accordance with the applicable service agreement and GDA Enterprises' payment, cancellation, and project policies.


CONTACT INFORMATION

Clients are responsible for maintaining accurate contact information and monitoring the email address and other communication channels associated with their GDA Enterprises account or project.

GDA Enterprises is not responsible for communication delays resulting from inaccurate contact information, full inboxes, spam filtering, disabled accounts, or the client's failure to monitor the designated communication channel.

Policy # 18 - Revision Policy

GDA Enterprises, LLC includes a defined number of revisions with eligible project packages. The number of revisions included, when applicable, is determined by the service or package purchased.Revisions are intended to refine the work created within the original approved project scope—not to create a new project direction or expand the scope of services.

WHAT IS CONSIDERED A REVISION?

A revision is a reasonable adjustment to work already created by GDA Enterprises within the approved project scope.Depending on the project, revisions may include:

  • Minor text or content adjustments
  • Reasonable layout adjustments
  • Changes to approved colors or visual elements
  • Replacement of client-provided images
  • Minor formatting changes
  • Adjustments to existing design elements
  • Corrections or refinements to agreed functionality

Multiple requested changes submitted together during the same review period may be treated as one revision round when they relate to the same deliverable or stage of the project.

WHAT IS NOT CONSIDERED A REVISION?

Revisions do not include:

  • Complete or substantial redesign requests
  • A new creative direction after an existing direction has been approved
  • Significant brand changes after project production has begun
  • Additional website pages outside the purchased package
  • New features or functionality outside the approved project scope
  • New integrations, automations, or systems not included in the original agreement
  • Replacement of substantial amounts of previously approved content
  • Changes resulting from new business requirements introduced after project approval
  • Requests to recreate work that was previously approved and subsequently changed by the client
  • Work unrelated to the original project scope

These requests may be considered additional work or a scope change and may require additional fees, an updated project timeline, or a separate service agreement.

REVISION ROUNDS

A revision round begins when GDA Enterprises submits work to the client for review and the client returns a consolidated set of requested changes.Clients are encouraged to review the entire deliverable carefully and submit all requested changes for that revision round together.Requests submitted separately after GDA Enterprises has completed an agreed revision round may count as an additional revision.

CLIENT APPROVALS

Clients are responsible for carefully reviewing content, design, functionality, spelling, business information, pricing, contact information, links, and other project elements before providing final approval.Once a client approves a project stage or deliverable, GDA Enterprises may proceed to the next stage of production.Changes requested after approval may be considered an additional revision, scope change, or new service request depending on the nature of the requested work.

INCLUDED REVISION LIMITS

The number of included revision rounds varies by service package and will be identified in the applicable package description, proposal, or service agreement.Once all included revision rounds have been used, additional requested changes may be:

  • Billed at GDA Enterprises' current applicable service rate
  • Quoted separately
  • Added through an approved change in project scope

GDA Enterprises will communicate applicable additional charges before performing billable out-of-scope revision work.

REVISION RESPONSE TIME

Clients should submit revision requests within the review timeframe communicated by GDA Enterprises.Delayed revision requests may extend the project's anticipated delivery date and, when inactivity exceeds applicable limits, may result in the project being placed on hold under GDA Enterprises' Client Readiness, Delays & Project Abandonment Policy.

FINAL APPROVAL

Final approval indicates that the client has reviewed and accepted the applicable project deliverables.Requests received after final approval, project completion, website launch, or final delivery are not considered included project revisions unless otherwise stated in the applicable service agreement.Post-completion changes may be handled through Monthly Technology Support, a separate service request, or a new project, depending on the nature and scope of the requested work.

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